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Tel: 0121 386 6628

Email: sales@cateringbase.co.uk

Office Open: Monday - Friday, 9am - 4pm


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Privacy Policy


CateringBase Ltd is committed to ensuring that your privacy is protected. The Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.

1. The Information we collect and how we use it

When you place an order, request a catalogue, or provide feedback using our website, we need to know your name and other information such as your postal address, e-mail address, telephone number and your credit card number and expiry date or bank account details etc. We gather this information to allow us to process your request. We will only use the information that we collect about you lawfully. (ie process your order and ensure delivery address is accurate). All information is collected lawfully and complied with Data Protection Act 1998. We will not sell, trade or rent your personal information to others.

2. Our use of Cookies and other information gathering technologies

We use cookies to ensure that we give you the best experience on our website. These cookies are completely safe and secure and will never contain any sensitive information. If you would like to know more about cookies settings, please visit http://www.aboutcookies.org.

What are cookies

Cookies are small text files which are placed on your computer when you visit a website.

First party cookies are set by the site you have chosen to visit. Third party cookies are set by sites external to the one you are visiting. Session cookies expire when you close your browser. Persistent cookies do not immediately expire and will remain on your computer until they reach their expiration date or you choose to remove them. Why should i be concerned ?

The E-Privacy Directive asks businesses to make their online customers aware of cookie usage, so that customers may opt out if they prefer. Cookies are not computer programs and they cannot spread viruses. They cannot access other information stored on the users computer in order to get a user's email address for example.

CATERINGBASE LTD recommends that you accept cookies from our site, as you will not be able to use our online shopping service without them, or would prevent CATERINGBASE LTD from making future improvements to services based on tracked visitor behaviour.

However, if you wish to disable our cookies it can be achieved via your browser settings. To find out more about managing cookies visit http://www.aboutcookies.org.

What cookies does CateringBase Ltd use ?

CateringBase Ltd uses first party cookies to:

Provide a shopping service such as logging in to your account, remembering the contents of your basket and remembering your details whilst going through checkout. Track visitor numbers, paths and sales anonymously to ensure that we can supply a fast and efficient shopping service. We use third party cookies to:

Track sales where the visitor was referred from external sites. We do not use third party cookies to provide advertising. 3. How we protect your information

The Internet is not a secure medium. However we have installed a mechanism that uses digital server identities so that you can be sure that the website you access is ours. This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted. When you create an online order, request information or leave feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

4. Updating your details

If any of the information that you have provided to CATERINGBASE changes (for example if you change your e-mail address, name or payment details or if you wish to cancel your registration) please let us know. Please send an e-mail to sales@cateringbase.co.uk or by sending a letter to Customer Services, CATERINGBASE, Park Business Centre, Hastingwood Industrial Park, Woodlane, Erdington, Birmingham B24 9QR.

5. Your Consent

By submitting your information you give your consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. Continued use of this website will signify that you agree to any such changes. Because the Internet infrastructure is global, the information you provide may be transferred outside the European Union. However, we will continue to abide by and apply the data protection and data security laws and principles as set out by the European Union.

6. How to contact CATERINGBASE LTD

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to sales@cateringbase.co.uk

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Catering Base are among the UK's best known independent catering equipment and refrigeration supplier. The goal of this website is to provide a professional online store that gives you the widest choice of products and services. 


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